From The President

iSmile is a group of dedicated dental professionals who have many years of experience in the industry. iSmile opened for business in 2008 and specializes in consumables and disposables that you use every day: gloves, masks, patient bibs, cups, cotton sponges, prophy angles, etc.

iSmile sources products directly from the factories and brands them in iSmile packaging. We don’t sell 12 different types of Temporary Crown and Bridge Material - we sell one, and it comes in an iSmile package. Doing this allows us to sell our products at lower prices than our competitors. On average, iSmile prices are 25-30% less than the large national distributors.

We guarantee that our products will meet or exceed your expectations. In addition to our extensive line of iSmile items, we offer products from Carestream, Halyard, Keystone, Cranberry, Crosstex, Medline and many more. iSmile is an authorized dealer for all of the vendors we partner with.

iSmile is dedicated to helping your office in every way possible. We can provide you with custom order forms or shopping lists to simplify the ordering process. With the new iSmile App, you can order at your convenience using an iPhone or iPad. We can also produce a custom price comparison for your office to show you how much money iSmile can save you. If you ever need a product right away, we will make sure it gets to your office as quickly as possible.

On behalf of everyone at iSmile Dental Products, I thank you for your business.

Bryan Shields, President & CEO

Fast, Easy Ordering

Your professional iSmile Account Manager is available to assist you with all of your dental product needs. You can order from iSmile in one of three easy ways:

1. Call (888) 745-iSDP (4737), Monday through Friday, from 7:00 a.m. to 5:00 p.m. Pacific time and speak to one of our Account Managers.

2. Fax your orders 24 hours a day to (888) 506-4002

3. Order online at www.iSmileDentalProducts.com. It’s safe and secure!

4. Use the iSmile Mobile Ordering App.

Personal Service

Every time you call, you will be speak to one of our friendly and knowledgeable Account Managers who are committed to providing you with up to date product information and answer any questions you may have about a product or a special promotion. Our Account Managers become experts on your practice and any special product needs you may have. If you have specific questions on a product or simply want to check available size, color, or contents, your Account Manager is ready to help.

In Stock and Ready To Ship

We provide you with a large selection of quality disposable and consumable dental products. Our broad product offering brings you the most popular and commonly used products for the dental office.

When you order from iSmile, your order will be processed immediately and shipped to you quickly.

Hard To Find Products

While the iSmile product line is continually growing to meet the needs of our customers, if you do not see your favorite product or a new product on our website, just call your Account Manager and we will assist you in locating it and placing an order for it. Special orders are available but are subject to freight and handling charges and can not be cancelled or returned once ordered.

Pricing Integrity

All prices on this website are current. While every effort is made to maintain our everyday low prices, market conditions and raw materials price increases may make it necessary to adjust our prices accordingly. We may also need to adjust prices that are incorrect due to typographical errors. The prices on this website supercede all previous published prices.

Rx Products and Controlled Substances

In order to restrict the sale of pharmaceuticals (Rx) and other controlled substances to properly licensed dental professionals, iSmile requires a current, legible copy of your state license prior to ordering.

Shipping Policy

iSmile strives to keep all of the costs for your product orders as low as possible. We utilize UPS as our preferred carrier and we ship all orders via UPS Ground or USPS service. Orders over $299 will be shipped for FREE!

Orders under $299 will be charged a shipping and handling fee. Overnight and other special delivery arrangements are available but are subject to additional charges and freight fees. Certain products like gloves and other heavy items may have additional freight charges, which will be added to your order total.

iSmile also understands that you need your orders quickly. So, we guarantee that all orders placed with us before 3:00pm Pacific time will ship the same day they are ordered.

Payment Terms

For your convenience, we provide several payment alternatives.

Upon approved credit, we can bill your account on open terms. All invoices will be included inside the box along with your product. Standard account terms are Net 15 days from date of invoice. Open balances past 30 days are subject to a 1.5% monthly finance charge.

We also accept Visa, MasterCard, Discover, and American Express at the time of order.

Simple and Easy Returns

If you wish to return an item purchased from iSmile Dental Products for credit or exchange, please follow these easy steps:

1. Call your Account Manager or Customer Service to arrange for a Return Authorization within 30 days of purchase.

2. Your Account Manger will process the Return Authorization and generate a UPS Return Label. The UPS Return Label will be emailed to you within 24 hours.

3. Apply the UPS Return label to the outside of the box containing the item(s) you are returning and give this box to any UPS driver that comes into your office.

Items can be returned provided they meet the following conditions:

• Item is unopened, unmarked, and in its originally sealed package.

• Anesthetic and x-ray film cannot be returned if they are opened under any circumstances.

• Special order items are not returnable.

Contact Us

Have a question or would you like to talk to one of our Account Managers? You can even speak directly to our President & CEO. Here’s how to reach us:

iSmile Dental Products
4201 Sierra Point Drive, Suite 102
Sacramento, CA 95834-1998

7:00am to 5:00pm Pacific Time
P: (888) 745-iSDP (4737)
F: (916) 928-7079
E: info@ismiledp.com


Management

Bryan Shields, President & CEO
P: (888) 745-4737 x100
E:bshields@ismiledp.com


Accounting

Anna Christensen
P: (888) 745-4737 x101
E:achristensen@ismiledp.com


Customer Service

Summer Koeppel
P: (888) 745-4737 x205
E:skoeppel@ismiledp.com


Creative

Greg Eckert, Creative Director
P: (888) 745-4737 x103
E:geckert@ismiledp.com


Operations

Michelle Cottle, Operations Manager
P: (888) 745-4737 x102
E:mcottle@ismiledp.com


Alondra Barcenas, Operations Coordinator
P: (888) 745-4737 x207
E:abarcenas@ismiledp.com


Sales

Jerry Green, Senior Account Manager
P: (888) 745-4737 x201
E:jgreen@ismiledp.com


Ron Johnson, Account Manager
P: (888) 745-4737 x204
E:rjohnson@ismiledp.com


Eric Goodman, Account Manager
P: (888) 745-4737 x203
egoodman@ismiledp.com


Galina Ivanov, Account Manager
P: (888) 745-4737 x202
givanov@ismiledp.com


Clinton James, Strategic Accounts Manager
P: (888) 745-4737 x206
cjames@ismiledp.com


Warehouse

iSmile Warehouse
P: (888) 745-4737 x103
E:whse@ismiledp.com